The Chisholm Design Promise 

Undertaking a kitchen project is one of the biggest and most personal investments you'll make in your home. We understand that and therefore our Promise sets out what you can expect from us throughout your project. 

1.  We'll really listen to you.

Great design starts with truly understanding the people it's for. We'll strive to make sure that we've genuinely heard and understood your wishes, and that everything we design reflects them. 

2.  We'll be honest with you.

If something won't work, whether that’s technically, aesthetically, or within your budget, we'll tell you. We'd rather have a straightforward conversation early on than disappoint you later. 

3.  We'll pay close attention to detail at every stage.

From the first design conversation through to the final fitting, we will review and check every element of your project carefully and consistently, striving to ensure we have got every detail right. 

4.  We'll keep you informed and tell you straight away if something goes wrong.

You'll always know where your project stands. We'll communicate proactively, flag decisions before they become urgent, and respond to your questions promptly. And if we discover an issue, make an error, or anticipate a delay, we will contact you immediately. We will always be upfront about what has happened, what we're doing to resolve it, and what it means for your project.  

5.  We'll work closely with you, your project team, and our suppliers.

A kitchen project involves many moving parts. We'll collaborate closely with you, your builder, our suppliers, and any other trades to keep things as smooth and straightforward as possible, coordinating where we can and communicating clearly when things need to be aligned. When challenges arise, as they often do during construction projects, we will always be helpful and look for solutions. 

6.  We'll treat your home with respect.

Our team and fitters will always be courteous, tidy, and considerate on site. 

7.  We won't close your project until it's finished.

We see every project through to completion. We won't close your project until you're satisfied that everything has been delivered to the standard you were promised.

FAQs At A Glance

Where is your showroom?

We have a beautiful showroom on the Greenhills Estate, just outside Tilford, Surrey. You can find out more about it here. If you’d like to arrange to visit, please get in touch.

Where do you cover?

We’ve designed and delivered projects across Surrey, Hampshire, East and West Sussex, Kent, Berkshire, Wiltshire, Dorset and London, as well as further afield as far as Norfolk, Newcastle and even at Dunnet Head, the northernmost tip of Scotland!

How much does a typical kitchen cost?

Whilst every project is unique, a medium-sized kitchen in our solid wood cabinetry will cost around £45-55k (including worktops, appliances, handles, cabinet lighting, fitting, our services and VAT). Many of our projects involve a second or third room (typically a utility room, pantry or boot room) and cost in the region of £55k-£80k. You can find some example prices here.

What do you charge for design?

We charge a design fee for our initial designs (£1295 for the first room and £595 for each subsequent room). This includes an initial design and a second version with your revisions. Please see our Guide to Our Services for full details. You can also read our blog here about why we charge a design fee and the value it offers.

What’s your lead time?

It typically takes 6-8 weeks to get from a discovery call to Version 2 of the design proposal. We then need minimum of 12 weeks from the point at which we can undertake a “clean" survey” i.e. all walls are up to the delivery date. It then typically takes another 2-3 weeks to fit the kitchen. So we’d allow 4-5 months from your initial enquiry to delivery, which allows plenty of time for decision-making without undue time pressure.

Which brands do you display and supply?

We have a wide range of premium brands on display and which we can source - here’s just a selection:

Learn more about why Jo founded Chisholm Design

The team at Chisholm Design